Improving your customer service strategy in 2022
Allan Tan
June 17, 2022
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
UiPath’s 2022 Office Worker Survey of more than 500 office workers in Singapore revealed that 66% of office workers are
In the report, Closing the Acceleration Gap: Toward Sustainable Digital Transformation, Workday revealed that while finance, HR, and IT leaders
The IDC report, Work automation and digital skills – Essential for the Future of Work, revealed that up to 60%
Infrastructure is changing as enterprises accelerate digital transformation. In a cloud-first and increasingly automated world, infrastructure, and operations (I&O) leaders
For many people in the supply chain ecosystem – from manufacturing on one end all the way to the consumer
By 2025, 30% of new legal technology automation solutions will combine software with staffing for a “human-in-the-loop” offering. Gartner says
The days when computing innovation was defined by the latest innovation in hardware is not dead nor is it the
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially
Experts at Blue Prism believe that many firms in Asia are continuing to adapt and change to new ways of
“Automation is now seen through a new lens as the global economy struggles to recover from the pandemic and companies