The Southeast Asian retail industry continues to evolve as digital transformations across the region accelerate. A digital-first approach to business
Adobe’s new generative AI services will be integrated as a co-pilot for marketers and creative professionals to enable rapid development
Digital engagement has led to higher customer expectations, greater demands, and more choices if one brand doesn’t deliver. Privacy laws
Forrester warns that outdated short-term growth strategies that focus on extracting value from customers no longer work. Dramatic changes in
IDC predicts that by 2024, 50% of the A1000 will adopt CDPs (Customer Data Platforms) as the enterprise customer data
Post COVID, to remain competitive and to win over customers, retail banks must adopt an omnichannel banking strategy focusing on
After receiving a poor customer experience, 43% say they reduce their spending with that brand or stop spending with them
Organisations that pursue digital transformation (DX) want to create new sources of value through digital products, services, and experiences. The
Bank has chosen Temenos Infinity Digital Banking Experience platform (Infinity) to provide the bank with most features that are available
Accenture notes that the pandemic has put pressure on organisations and industries to reduce overall costs to outweigh missing revenues.
Customer experience has emerged as a key battleground and businesses that can win the customer experience war will be more
Swire Hotels has teamed up with Adyen to enable more payment options, payment tokenisation and unified commerce – offering flexibility
