Tag: customer service

RLC Residences, Robinsons Land's residential division, has partnered with Salesforce to enhance customer experience.  

Lion Parcel, an Indonesian logistics service provider, has forged a partnership with Salesforce to optimise customer service through generative AI ...

Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no ...

Salesforce's State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this ...

Synology launches its new support AI that integrates artificial intelligence (AI) into its entire customer service process to enhance its ...

Infobip launched AI Hub, an overhaul of its platform that integrates advanced analytics, AI, and generative AI features with its core Software-as-a-Service (SaaS) portfolio. It ...

Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who ...

A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...

* Editor's note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider ...

Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they ...

The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially ...

By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because ...

Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...

Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to ...

Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned ...