The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers
50% of in-branch transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and
A proactive fraud detection system has helped OCBC recover $8m worth of fraudulent transactions.
Over half of the global population to use digital banking in 2026; driven by banking digital transformation with China leading
Vietnam bank to leverage Backbase’s engagement banking platform to offer the next generation of corporate and retail banking services
Vietnam’s non-bank financial institution, FE Credit, has chosen AWS to accelerate its transformation into a comprehensive digital consumer finance provider
The events of 2020 have shown the resilience of the financial services industry, and that organizations must refocus their efforts
Corporates are increasingly relying upon their bankers to help them with their working capital contingencies while supporting them in seizing
COVID-19 is helping accelerate digital banking adoption and forcing banks to update their digital strategy. Bain says customer defection is
The ongoing competition with new digital entrants and changing customer expectations are putting pressure on the incumbent traditional banks to
Lito Villanueva, executive vice president and chief innovation & inclusion officer with RCBC talks about the strategies taken by RCBC
While digital and mobile bank self-service offerings are most popular, new research from Adobe revealed that physical bank branches remain
