Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they
A Gartner survey revealed that 60% of marketing organisations have centralised some or all their functions. Chief marketing officers (CMOs)
Cybersecurity investment is broken Cybersecurity is now the #1 spend item on the technology investment list. In 2022, 88% of
Data & Analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise.
As inflation and supply shortages are projected to continue, chief supply chain officers (CSCOs) must adopt resource conservation strategies to
Attracting talent with non-traditional skills to audit is the top challenge for audit leaders this year. A Gartner study in
In a Gartner survey, 53% of organisations report their board of directors are among the main decision-makers for emerging technology
Infrastructure is changing as enterprises accelerate digital transformation. In a cloud-first and increasingly automated world, infrastructure, and operations (I&O) leaders
In the new world of work, employees can afford to have more choice over their prospective job environment and are
Privileged access management (PAM) is a high-priority cyber defence capability. PAM requires a comprehensive technical strategy based on a zero-standing
A Gartner survey of 182 communications leaders in the U.S., Canada, France, Germany and the U.K. from November to December
IT workers are more inclined to quit their jobs than employees in other functions, with a 10.2% lower intent to
