Chris Howard, Gartner’s global chief of research, discusses neuro-symbolic AI, questioning the pursuit of 100% accuracy and emphasising the power
A new Gartner report reveals that multimodal generative AI (GenAI) solutions will escalate to 40% by 2027 from only 1%
The Hype Cycle for Emerging Technologies, 2024, by Gartner, Inc., unveils a promising future with 25 disruptive technology trends that
Chris Howard, Gartner‘s chief of research, explains the Hype Cycle for Artificial Intelligence, saying that AI continues to be one
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. “The common
Gartner says many legal departments are struggling to implement emerging technologies while also failing to adopt some of the most
According to Gartner, the four pillars driving technology innovation across customer service and support (CSS) organisations are getting connected, process
The Plateau of Productivity highlights technologies where the real-world benefits of the technologies are demonstrated and accepted. According to Gartner’s
Visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have a high impact
Responsible AI, Small and Wide Data, Operationalization and Efficient Resource Use Will Be Key to Scaling AI Initiatives
Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals
Gartner’s “Hype Cycle for Risk Management, 2019” report was published almost a month ago and reader response has been overwhelmingly
