Study finds SMB ITSM maturity in Malaysia aligns with global peers
Over half (53%) of Malaysian organisations report using dedicated ITSM software, surpassing the global average (45%).Â
Tag: ITSM
The collaboration catalyst: Enabling seamless, real-time impact with System of Work
In today's hyper-connected IT enterprise landscape, enabling collaboration is an operational necessity. Forward-thinking technology leaders are laser-focused on dismantling organisational ...
The AI imperative: Revolutionising service management for a smarter future
As Singapore races toward its Smart Nation 2025 vision, its digital ecosystem is undergoing rapid transformation. Chief Information Officers face ...
Rewriting the rules of IT service management
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...
Supercharging ITSM with AI and automation
AI and automation won’t remove the need for Service Management, as users will still require these services to be provided. ...
Use cognitive ITSM to strengthen remote working
This IBM paper, Cognitive IT Service Management, explores ways cognitive service management solutions can help proactively unlock timely, and developers ...
