New research from Qualtrics reveals that workers in Singapore and globally are expressing low trust in their bosses’ ability to
In a strategic move to elevate customer experiences and drive growth across its brands, Jollibee Group signed a multi-year agreement
Half of Hong Kong employees (51%) are open to using AI in the workplace for writing, personal assistance, and internal support according
There is a concerning disconnect in how senior and executive leaders in Hong Kong rate their own employee experience compared
After receiving a poor customer experience, 43% say they reduce their spending with that brand or stop spending with them
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
With a rapidly growing user base and a surge in the use of its services in recent years, HealthHub needed
New Qualtrics study reveals that consumers are willing to move to digital-only providers for a better product and customer experience
Qualtrics claims new solutions help companies design web and in-app experiences that combine consumer feedback and digital analytics to acquire
A study revealed that 84% of Singaporeans believe everything will have a virtual component in the future; social gatherings and
