Customer service and support priorities in 2023
FutureCIO Editors
January 16, 2023
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain
There is a global trend towards a reduction in physical bank branches as banks look for ways to lower operating
Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels
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Research shows how customer service and support leaders can improve self-service containment and reduce high-effort customer experiences