Vonage unveils native integration with ServiceNow Voice
Vonage, part of Ericsson, has launched its native integration with ServiceNow Voice.
PodChats for FutureCIO: The critical need for a unified AI vision
A unified AI vision serves as the Guiding Principle for enterprise-wide AI adoption, ensuring that all departments work toward common strategic objectives. Without this alignment, organisations risk fragmented investments, duplicated efforts, and missed opportunities for transformation. A cohesive vision enables CIOs to prioritise initiatives that deliver measurable business value while fostering cross-functional collaboration between IT, […]
ServiceNow and Boomi partner to elevate customer experiences through AI-powered self-service
ServiceNow and Boomi announced a partnership to elevate customer experiences through AI-powered self-service. “This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalised business transformation, all built on reliable and trusted data,” said Steve Lucas, CEO […]
Generative AI: Game changer for Asian business transformation
CIOs in Asia are under constant pressure to squeeze every ounce of revenue and performance gains to achieve ever greater efficiencies. In the quest for business transformation, Generative AI (GenAI) is increasingly seen as the means to achieve this goal. According to a recent study by research firm IDC, 70% of the Asia Pacific organisations […]
Impact of AI on jobs and workflows
Since the early days of mankind, jobs performed by humans have almost always been at risk with each innovation. From the invention of the sewing machines in the 1850s to the invention of electromechanical automatic telephone exchange, jobs are only as permanent as the next innovation that will automate it. So, it is a natural […]
ServiceNow and Visa partner to transform payment services
ServiceNow announced its five-year strategic alliance with Visa to transform payment services through ServiceNow Disputes Management, Built with Visa, a single, connected dispute resolution solution for issuers. Resolving disputes “At the heart of our alliance is a commitment to build industry-leading products that help financial institutions boost employee productivity, create great customer experiences, and drive business growth,” said John Ball, […]
F5 supports open-source telemetry project
F5 continued its support for the Cloud Native Computing Foundation’s framework, OpenTelemetry. With standardised collection of tools, it helps IT teams analyse the performance and behavior of their solutions by generating, capturing, and exporting telemetry metrics, logs, and traces. Code contribution Around 40,000 lines […]
Rewriting the rules of IT service management
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the needs of the business. ITIL 4 was formalised in 2019. UC Berkeley defines IT Service Management (ITSM) as […]
Disconnect between APAC businesses and employees on RTW strategies
Companies in APAC are looking to bring back the workforce but not all employees want to return to the way it was. Will tech solve the dilemma
Build a security strategy aligned to resilient business directives
How can an enterprise efficiently manage the security of their infrastructure given the accelerating threat landscape and the constraints imposed by COVID-19.
The decade’s 12 new billion-dollar IT vendors
Each of these twelve vendors either started up during the decade or had only minimal revenues ten years ago. Collectively they are now generating over $23 billion in annual revenues.
ServiceNow launches mobile apps for everyday work across the enterprise
ServiceNow announces the launch of native mobile experiences for everyday work across the enterprise.
Legacy tech, skills shortage and siloed Ops slow DX jobs
Companies which streamline digital workflows across the enterprise have proven to be more operationally efficient, resulting in greater success when attracting and retaining talent.