Workday, Inc. has announced Sana as its new Workday Home, an agentic AI experience that lets employees complete HR, finance, and IT tasks with natural-language requests.
“AI is the new UI,” said Joel Hellermark, Workday’s chief AI officer. “Users shouldn’t have to decide which agent to use, just as they shouldn’t have to click between dozens of different systems. With Sana at the heart of Workday, we’re giving our customers an agentic experience that opens up a whole new way to work.”
New agentic experience
Unlike conventional AI copilots, Sana can take action, such as approving expenses, processing leave requests, and resetting passwords. It leverages Workday’s organisational context—including employee information, payroll, policies, permissions, and business processes—to ensure all actions comply with company rules and approval requirements.
Employees can also access Sana through platforms such as Claude, Google Cloud’s Gemini Enterprise, Microsoft Copilot, Microsoft Teams, and Slack.
Workday also introduced Sana Concierge, an AI-powered employee service agent that unifies HR and IT support. It handles requests for onboarding, offboarding, leave, payroll inquiries, password resets, and application access.
“Workday’s bet with Sana is that HR and finance leaders won’t settle for AI that answers questions – they need AI that finishes the work, within the guardrails their organisation has already set,” said Stacia Garr, co-founder of RedThread Research. “That’s the right bet, and Workday is positioned to execute on it in a way that is safe, secure, and effective for organisations.”
Availability
The new Workday Home experience is now available. Sana Concierge is open to early adopters, with general availability expected in the first quarter of 2027. Integrations with existing workplace platforms are planned for late 2026, and some features remain in early access.
