Despite the nearly US$2 billion going into InsurTech projects in Q4 2019, 184 funded InsurTechs have closed permanently over a
The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer
Increased regulation will lead organizations to hire capable, empowered senior-level privacy officers to deliver both compliance and customer satisfaction.
In 2019, ecommerce continues to spike as consumers experience the convenience of shopping online, accept the relative safety of mobile
In 2020, execs who can’t or don’t link these initiatives to revenue and expenses will fall victim to stagnating or
Anaplan commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI)
The modern supply chain is fast-paced, dynamic, and changes by the minute—supply chain leaders can’t make good decisions in a
“The organisations with digital innovation supply chains focused on delivering digital products, services, and experiences will reshape our global economy
“Data underpins activities such as onboarding raw materials, optimizing the production line, organizing the facility, and even to understand clients
Social listening can uncover hidden links between consumer markets that are heavily influenced by others, as consumers take cultural or
My guess is that these virtual banks are going to be razor-focused finding customer pain points. And that’s going to
CS&S leaders face increased pressure from leadership on the role of the service function in improving operational excellence and growing
