In 2019, ecommerce continues to spike as consumers experience the convenience of shopping online, accept the relative safety of mobile payments, and not having to carry groceries back home. The free delivery is an added perk. Fiona Swerdlow, vice-president and research director, Forrester How will the retail sector fair in 2020. Forrester vice president and research director, Fiona Swerdlow, cautions that deep-seated political, economic, and social forces will test the mettle of retailers and banks in 2020. Forrester predicts that in 2020, retailers will compete on (elusive) data mastery, corporate values stances, tech savvy, and digital supply chain. Retailers agree [...]
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