EPN.Cloud, Taiwan’s first cloud-native distributor, and Freshworks Inc. have partnered to provide businesses in the Asia-Pacific (APAC) region with AI-powered customer and employee service software.
The partnership is built on a customer-centric approach, with EPN. Cloud serving as a Freshworks distribution partner in the APAC region, supporting reseller channel development and promoting AI solutions that put people first.
James Yeh, general manager of EPN.Cloud said, “Freshworks focuses on mid-sized and rapidly growing businesses, offering uncomplicated software that delivers rapid impact…Our partnership with Freshworks targets this market gap, delivering tailored IT service management (ITSM) and customer engagement solutions to help customers achieve their goals with faster deployments and reduced capital expenditures.”
Empowering businesses
Key Freshworks solutions to be promoted by EPN.Cloud, including IT Service Management, IT asset management, and customer service management, are designed to revolutionise the way businesses operate. The AI-powered multi-channel platform promises to address customer needs efficiently, automate customer service processes, and enhance satisfaction.
“Freshworks specialises in delivering uncomplicated service software that helps organisations deliver exceptional customer and employee experiences. From streamlined ITSM for employee engagement to omnichannel customer service solutions, our AI service software enhances the productivity and effectiveness of teams across the business,” Varun Vig, senior director of Channels and Partnerships for Freshworks APAC, Japan and India, said.
