Thu, 21 May 2026

Helia has chosen Informatica for enhanced data governance and claims processing

Photo by Mikhail Nilov: https://www.pexels.com/photo/a-man-looking-at-a-computer-screen-with-data-6963944/

Australian lender and mortgage insurer Helia has selected Informatica to help accelerate claims processing with enhanced data governance and management. Informatica aims to address Helia’s need for a flexible and scalable data governance framework that could connect multiple data sources and cloud systems across the organisation while providing comprehensive data visibility and oversight.

IDMC

Informatica’s AI-powered platform, Intelligent Data Management Cloud (IDMC), is designed to provide AI-ready data and enhance data trust, literacy, and privacy across Helia, ensuring a secure and reliable data environment. 

 Michelle Soakell-Ho
Michelle Soakell-Ho

“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI,” said Michelle Soakell-Ho, data governance leader at Helia. 

Alex Newman
Alex Newman

“IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information,” said Alex Newman, country manager for Informatica Australia and New Zealand.

“The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate its diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience,” Newman added.

“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights,” Newman added.

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