HP Inc. is expanding the deployment of OpenAI’s Frontier platform across its global operations after successful pilot projects.
The expanded partnership entails HP deploying OpenAI’s AI capabilities across customer and partner experiences, software development, employee productivity, and customer insights.
Successful pilots
HP began testing OpenAI Frontier in February 2026 through pilot projects across multiple business units.
It has shown productivity gains in software development, with a software engineer using OpenAI models to process 122 pull requests across 43 projects within weeks. Moreover, a security team remediated several software vulnerabilities in a day rather than a month.
OpenAI Frontier
HP will use OpenAI Frontier as a connective layer to manage AI agents, providing governance over access, permissions, deployment and performance evaluation.
Frontier is already taking shape across several HP workstreams:
- Pricing, partner, store, and customer support workflows: Frontier will help HP create a more consistent self-service layer across store, partner, chat, and voice experiences. For partners, AI agents can provide always-on guidance across program navigation, business information, and various aspects of partner operations management.
- Workforce Experience Platform (WXP) and device context: Using Frontier, HP is exploring how device telemetry, support knowledge, operational objects, schemas, and runbooks can help AI reason across fleet health signals, investigate crashes, Wi-Fi issues, and app hangs faster, eventually supporting grounded remediation.
- Cyber/security: HP’s security teams have already used ChatGPT to identify and remediate critical software vulnerabilities, estimating that AI-assisted workflows could free up about 82 hours of security team capacity each week.
- ChatGPT and Codex: HP is using ChatGPT to support broad knowledge work, such as research, analysis, ideation, and workflow automation, while Codex supports modernisation, planning, UI scaffolding, and parallel software delivery tasks.
