Manulife Hong Kong and Alibaba Cloud have partnered to establish a framework to advance responsible AI innovation and accelerate the deployment of enterprise AI technologies.
“This represents a further step in deepening this relationship, with a shared focus on strengthening our technology foundations to support responsible AI adoption aligned with our evolving customer, distribution and operational needs,” Andy Bruce, chief information officer, Manulife Hong Kong and Macau, said.
Accelerating and scaling AI innovation
The collaboration brings together Manulife’s expertise in insurance and financial services with Alibaba Cloud’s advanced AI and cloud technologies. Together, they aim to co-develop initiatives that improve customer experience, enhance operational efficiency, and promote sustainable long-term growth.
The two companies will also consider establishing an AI hub to incubate innovative applications and focus on integrating AI-powered solutions throughout digital customer journeys.
Additionally, this partnership will provide a framework for identifying and evaluating potential co-development opportunities, pursuing collaborative go-to-market strategies where suitable, and assessing emerging technologies.
Edward Zhang, vice president of Public Cloud and general manager of Financial Services Industry, Alibaba Cloud Intelligence, said: “By working closely with Manulife, we will combine deep industry expertise with Alibaba Cloud’s advanced technical capabilities to co-develop AI-enabled solutions that address real-world business needs. We believe this partnership will help deliver tangible value for customers and contribute positively to the broader digital ecosystem.”
