Manulife Financial Corporation has chosen New York-based private AI software company Adaptive ML to provide model fine-tuning technology as part of its enterprise AI platform.
“We continue to accelerate progress on our AI platform and Adaptive ML’s capabilities position us to deliver breakthrough solutions that enhance speed, accuracy, and innovation. In addition to using large language models (LLMs) for certain use cases, the targeted use of specialist language models tuned on this platform will seek to provide both accuracy and cost efficiency benefits,” said Jodie Wallis, global chief AI officer at Manulife.
Adaptive ML
The multi-year agreement enables Manulife to leverage Adaptive ML’s reinforcement‑learning‑powered engine to fine-tune, evaluate, and deploy open-source small language models, driving value and enhancing customer experience.
The Adaptive ML system continuously learns and adjusts AI models in real time using new data and user feedback. The Adaptive Engine uses reinforcement learning (RL) to fine-tune models for specific business goals, for better accuracy and efficiency over time.
“Manulife continues to demonstrate leadership in deploying enterprise AI at scale, and this partnership is a blueprint for how regulated industries should adopt AI,” said Julien Launay, CEO of Adaptive ML.
“Generalist LLMs are not built for scalable enterprise production. Manulife is strategically taking ownership by deploying its own specialised agents using Adaptive Engine as the strategic reinforcement learning operations layer, thereby gaining superior reliability and the ability to deliver cost efficiencies throughout their private environments worldwide,” he added.
Adaptive ML will continue to explore new practical applications such as automating underwriting quotes, executing complex processes, and advising sales professionals.
