At the FutureCIO Conference Hong Kong 2023, several panellists commented on the increasing presence and influence of artificial intelligence in
According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%),
According to Gartner, the four pillars driving technology innovation across customer service and support (CSS) organisations are getting connected, process
A recent Gartner survey of organisations that have deployed AI or plan to deploy within three years found that 80%
The orchestra and an AI virtual choir staged a newly arranged choral-orchestral version of the song Pearl of the Orient,
“Since 2010, the percentage of women executives increased across all developed regions, with the largest gains in Asia with a
Businesses today are collecting troves of data but having massive stores of data doesn’t mean anything if an organisation is
Experts at Blue Prism believe that many firms in Asia are continuing to adapt and change to new ways of
