How AI will change CX jobs
Allan Tan
February 22, 2024
“It will change how companies deliver value to their customers, and it will supercharge productivity. In some industries, these transformations
“It will change how companies deliver value to their customers, and it will supercharge productivity. In some industries, these transformations
UnionBank of the Philippines has chosen Informatica for its Master Data Management (MDM) SaaS as part of the Bank’s cloud-first digital transformation strategy
Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list
Nutanix announced its partnership with Heng Leong Hang for the Taiwanese retail brand’s journey to a hybrid multi-cloud environment. After modernising its data center,
The potential growth difference for the social media management software market between 2023 and 2027 is USD 34.62 billion, according to Techavio’s Global Social
Approximately three-quarters (73.6%) of IT decision-makers believe that Artificial intelligence (AI) is the trend that will shape the IT industry the most in 2024,
The healthcare BPO market size is projected to grow to USD 12.90 billion between 2023 and 2027, according to a recent report by Technavio. The
Rang-Ay Bank, one of the oldest banks in the Philippines, partnered with PLDT Enterprise to strengthen the cybersecurity of their online and mobile banking.
By 2027, the majority (60%) of top A2000 firms will reallocate 35% of their customer service (CX) budgets to emerging
As Generative AI (gen AI) has become a resounding buzzword throughout 2023, organisations in Singapore are warming up and waking up
With a bolstered partnership with PLDT Enterprise, foodpanda is set to optimise and revolutionise its business landscape by leveraging Internet
Tata Communications announced its partnership with Singapore Airlines (SIA) to transform its airlines’ communications and collaboration tools which will enhance