The Zendesk CX Accelerator report revealed that Singaporean businesses are struggling to deliver on their exceptional customer experience (CX) aspirations.
The new Meralco Data Platform (MDP) processes the utility company’s data and runs various machine learning models – allowing Meralco
Adopting a customer-centric approach based on rapid prototyping, the two organisations will jointly design and roll-out new digital products across
When the pandemic hit, more consumers in India started to use digital channels and platforms for daily tasks such as
State of Personalisation Report Uncovers Consumer Behaviours In the race to personalise everything sold online and making that experience memorable,
Gartner says sales leaders looking to cultivate an adaptable sales organisation should rethink their current sales efforts across three dimensions.
In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
* Editor’s note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider
Gartner surveyed 362 global customer experience (CX) practitioners from October through December 2021 to understand CX priorities, processes, and measures
Recently I was calling my airline to inquire about expiring award miles. I approached them via three channels: through their
Two years into the COVID-19 pandemic, the region continues to adjust with cycles of change and adaptation. Customers today are
Gartner predicts that by 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them
