Tag: Everest Group

Everest Group pledged to increase the impact-sourcing workforce to 1 million by 2030. Changing lives

Chief information officers (CIOs) plan on making generative artificial intelligence (gen AI) a strategic priority in 2024, according to “Capturing the Generative ...

For decades, custom applications were the norm and allowed organisations to create applications designed to meet the unique requirements of ...

Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest ...

In the face of macroeconomic uncertainty, most enterprises feel cautiously optimistic about 2023 and expect to tap outsourcing resources to ...

Everest Group forecasts enterprise adoption of employee experience management (EXM) platforms will surge 35-40% through 2025 Even with global economic ...

Shared services (SS) are the precursor to global business services (GBS). Whereas SS serve the needs of a country or ...

Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include ...

With increasing disruptions to traditional business models and the rapid adoption of exponential technologies such as Web 3.0, the metaverse ...

“The metaverse is attracting large investments from technology giants such as Google, Meta, Microsoft and Nvidia to make the virtual ...

As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) business process ...

Although enterprise satisfaction with technology service providers improved 5% overall in 2021, talent management has emerged as the biggest reason ...

The global Recruitment Process Outsourcing (RPO) market contracted 13% in 2020 as enterprises’ talent demand decreased substantially during the pandemic. ...

Everest Group reports that although a talent shortage exists across the overall engineering, research and development (ER&D) landscape, the supply ...

Optimizing application is a mandate for enterprises of all sizes, but enterprises seek more business value from sourcing engagements. According ...

Process mining is using software to discover and map business processes to optimize and automate them—is an emerging market, growing ...

Enterprises that were well along their digital transformation journey when the COVID-19 pandemic began have fared far better than others ...

Five Global Business Services (GBS) organizations are set apart by strategic skilling initiatives that significantly improve business outcomes, employee experience

Intelligent Document Processing (IDP) adoption swells as enterprises seek to lower costs through automation, growing 55-65% in 2021

Hyperscalers will seize more of enterprise IT spend, but other infrastructure vendors will continue to be relevant

COVID-19 has ushered in a new era in human resources that is focused on enhancing employee experience and modernizing employee ...

Lack of visibility on returns and reduced cash flows have caused somewhat of a dip in enterprise spending on Industry ...

Everest Group research details how COVID-19 has compelled healthcare payers to future-proof their technology and build more resilient care models.

68% of enterprises fail to achieve desired ROI on digital transformation, and most cite change resistance as key obstacle

China, India and Singapore lead the world in adoption of alternative payment methods (APMs); US and Canada lag in comparison.

Buyers of MPHRO now list ‘access to better technology’, ‘employee experience,’ and ‘better insights and analytics’ among the most important ...

More than 50% of GBS centres expanded their digital capabilities in areas such as advanced automation, analytics, cloud and platform-based ...

Insurers will weaponize technology to drive growth and differentiation. Investments in composable technology platforms, value chain-specific solutions, and nurturing digital ...

The COVID-19 shutdown is opening the door for BPS 4.0, an era of agile, efficient, and transformative delivery of next-gen ...

Talent gap emerges as primary obstacle to AI adoption; making AI accessible to all is imperative to digital transformation efforts.

As the COVID-19 crisis drives home the importance of automation, enterprises look to scale RPA initiatives and large tech players ...

Not sure what Kool-Aid they are drinking from but according to an Everest Group survey of Global 1000 executives, 70% ...