Tag: Forrester

In 2024, technology and security leaders ran pilots across their enterprises to explore innovative applications of AI, but not all ...

Qualtrics introduced its AI-powered Strategy & Research suite at its summit, X4, and launched its “Strategic UX” product — officially ...

Synthetic data addresses the data shortfall needed for training AI algorithms while enhancing security and privacy

While TX ensures a seamless experience across all touchpoints, CX hones in on delivering value to the people who matter ...

More than 1 billion people worldwide have disabilities and are underserved by today’s digital products. Global Accessibility Awareness Day (GAAD), recognised ...

Forrester’s upcoming predictions for 2025 emphasise the need for enterprises to synchronize their data and AI strategies with business objectives. ...

A new report by Forrester reveals that battling fraud is particularly acute in the Asia Pacific region, where the attack ...

According to Forrester's new report, 'Global Digital Economy Forecast, 2023-2028,' the global digital economy will grow to US$16.5 trillion in ...

Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.” ...

Tech innovator Rapid Innovation posits that combining quantum computing with artificial intelligence (AI) constitutes one of our most exciting technological ...

I’m excited about the publication of my latest research for security and risk pros that takes on a problem as old ...

Forrester’s 2025 Budget Planning Guides reveal that 91% of global tech decision-makers and 87% of global marketing decision-makers intend to spend ...

Corporate cloud strategies that yesterday centered on the unglamorous transition of legacy apps from out of the data center, along ...

A defective software update from cybersecurity firm CrowdStrike for its Microsoft Windows hosts left hospitals, banks, airlines, and other businesses ...

The cybersecurity industry continues to focus almost exclusively on technology at the expense of dealing with the heart of cyberdefenses: ...

Recently released posters promoting the feature film Civil War stirred controversy. But not the kind of controversy that its studio parent ...

Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise ...

Generative AI (genAI) for visual content, genAI for language, TuringBots, and IoT security are the top emerging technologies that will ...

The software industry in the Asia Pacific (APAC) region is  experiencing significant growth at +10.3% in 2024, according to a new ...

Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no ...

According to Forrester's Asia Pacific Tech Market Forecast, 2023 to 2027, technology spending in Asia Pacific (APAC) will grow by ...

Every business and organisation is unique. A one-size-fits-all approach to IT doesn’t exist. With a high-performance IT strategy, you will ...

If you’re like most leaders we speak with, you’re still figuring out generative AI (genAI) and other AI solutions for ...

The future of business is here. The fusion of human and AI capabilities will revolutionise how customers and organisations interact; the ...

Your cloud usage continues to grow. The types of workloads you’re migrating are trending increasingly mission-critical. Your cloud governance program ...

Security is the top barrier to edge deployment, according to around 23% of enterprise respondents planning to adopt or are currently adopting edge ...

It should come as no surprise that the challenges and opportunities differed from country to country. Region-specific factors can vastly ...

It’s an iconic scene — the Ring of Power flying through the air in slow motion as Frodo tumbles to ...

Forrester predicts that 90% of data breaches will include the human element in 2024. Yet our efforts in understanding and managing ...

KPMG asserts that with all the focus around modernisation and/or transformation over the last few years, there is growing recognition ...

The rising popularity of artificial intelligence (AI), as led by generative AI (GenAI), should give pause to CIOs, infrastructure leaders, ...

Recently, I had the honor of presenting Forrester’s predictions for 2024 to over a thousand tech and business leaders. There were, unsurprisingly, ...

“It will change how companies deliver value to their customers, and it will supercharge productivity. In some industries, these transformations ...

While the underrepresentation of women in cybersecurity is starting to improve – 20% in 2019 compared to 10% in 2013, ...

In 2023, the desire to benefit from tech-driven innovation got a boost in the arm, thanks to the perceived potential ...

As my colleague Brian Hopkins pointed out in his blog We Are Launching Research on AI Alignment And Trust, the challenge ...

Gartner’s VP analyst, Bart Willemsen says technology disruptions and socioeconomic uncertainties require a willingness to act boldly and strategically enhance ...

The volume of change that organisations must absorb keeps increasing. Organisations can’t afford to progress fatigued employees, and those with ...

It is vital for firms to align IT and business strategies to maximise value from their tech investments. Misaligned strategies dampen ...

Forrester’s Global Tech Market Forecast, 2023 To 2027, technology spending will grow 5.3% in 2024, which increased from 3.5% in 2023 ...

Talent crunches, evolving threats, emerging technologies, and regulatory sprawl are the conventional problems that have plagued security leaders for decades, ...

Organisations that actively maximise the potentials of generative AI (genAI) will experience acceleration in business growth and outpace their competitors, according to ...

For years, there has been a recurring assertion of the need for the alignment of IT with business. The IDC ...

Our research in 2020 dissected the causes of toxicity in cybersecurity and outlined that, in a practical sense, a toxic culture ...

Despite huge progress in data, analytics, and AI platforms and tools, our data challenges keep stacking up! The fundamental business ...

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. The challenge is that “real ...

Forrester predicts that 2024 will usher in an era of intentional AI where gimmicks and technical experimentations of Gen AI will give way ...

In what may well be the norm, the Netskope Threat Labs Report, released in October 2023, claimed that Australia leads ...

In the age of generative AI (genAI), vector databases are becoming increasingly important. They provide a critical capability for storing ...

Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality ...

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking ...

There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience ...

I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time — ...

Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of ...

Frost & Sullivan forecasts that by 2030 global infrastructure investment needs will increase by 50% over the next decade driven ...

Sometimes referred to as “smart automation” or “intelligent automation,” Gartner defines robotic process automation or RPA as an umbrella term ...

History suggests that the ideals of customer experience can be traced to the development of market research as a method ...

Gartner defines Artificial Intelligence (AI) “as applying advanced analysis and logic-based techniques, including machine learning (ML), to interpret events, support ...

A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use ...

We all know Ward Cunningham’s definition of tech debt in software terms. However, in the modern age, technical debt goes ...

It’s easy to understand why Asia Pacific leaders find it hard to believe that they can let go of (some ...

According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%), ...

The Alibaba Cloud-commissioned survey by NielsenIQ, The Next-Generation Cloud Strategy in Asia, reveals continued interest in the use of cloud ...

I just spent an amazing few days at FinOps X in San Diego, the second annual event hosted by the ...

Generative AI will begin to deliver a significant return on investment for most enterprises in the next two to four ...

A new Green Market Revolution Forecast, 2023 To 2050 (Global) report from Forrester finds that the transition to a green ...

In the Investis Digital (iDX) commissioned study, “Waste Less. Grow More”, Forrester Consulting noted that fewer than only 17% of ...

In the report, The State Of Global Consumer Trust, 2023, Forrester finds that even during a volatile year, consumer trust ...

The Hashicorp 2023 State of Cloud Strategy Survey shows positive business outcomes for Asia Pacific (APAC) organisations that demonstrate high ...

In the Equinix-sponsored IDC paper, A Blueprint for DX Success: Start with Hybrid Infrastructure and Connected Ecosystems, the analyst noted ...

A Flexera report reveals that 72% of surveyed organisations are using the hybrid cloud (see figure below). This is corroborated ...

Technology executives — CIOs, CTOs, chief digital officers, and chief data officers, among others — have a primary responsibility to ...

According to Forrester’s Asia Pacific Tech Market Forecast, 2022 To 2027, technology spending in Asia Pacific (APAC) will grow 5.8% ...

According to Forrester, a customer experience (CX) leader, is in-charged of aligning the organisation around customer value. From the C-suite ...

Forrester’s, Financial Services Customer Trust Index, reveals that earning the trust of customers is crucial to driving revenue, especially in ...

Forrester’s Global Tech Market Forecast, 2022 To 2027, forecasts that in 2023, global technology spending will grow 4.7% to reach ...

Gartner predicts that the software market will reach US$1 billion by 2025 indicating that demand for software will continue. Among ...

You may have more scrutiny on spend and hire, but you must still grow amidst the turmoil of disrupting supply ...

The Southeast Asian retail industry continues to evolve as digital transformations across the region accelerate. A digital-first approach to business ...

For the first time in three decades, athletic retailer Adidas reported an operating loss to the tune of €700 million ...

Forrester warns that outdated short-term growth strategies that focus on extracting value from customers no longer work. Dramatic changes in ...

A partnership arises when two or more parties agree to collaborate towards a common goal. According to CompTIA, the best ...

Successful digital transformations start with getting the basics right. Digital transformations are notoriously hard. In Forrester’s Business And Technology Services ...

Forrester’s Younger Buyers Have Changed The Business Buying Landscape report reveals that millennials and Gen Z constitute 64% of business ...

So far, 2023 is shaping up to be yet another volatile and difficult year. Companies across sectors — with a ...

Endpoint management remains both a foundational capability and a difficult challenge for operations professionals as they support today’s increasingly remote ...

Tanium helps organisations secure and manage endpoints from a single platform. The Tanium platform starts with a foundational core that ...

FutureCIO has covered data protection for some time now. A 2023 Gartner prediction cautions that through 2025, powerhouse cloud ecosystems ...

Command, control, and the changing workplace Organisational and people management has perennially been a favourite topic of writers and researchers. ...

The Forrester 2021 State of Enterprise Breaches report revealed that in the past 12 months, organisations were breached an average ...

Forrester’s Public Cloud Market Outlook, 2022 To 2026, forecasts that the public cloud market will top more than US$1 trillion ...

Callsign launched what it claims is the world’s first "Dynamic Interventions" capability helping organisations detect social engineering scams in real ...

The Forrester State of Application Security 2022 report noted that applications are the top cause of external breaches. Software supply ...

Brent Ellis, a senior analyst for Forrester, defines data resilience as a combination of data durability (ensuring the data is ...

Rising inflation, a looming energy crisis, and the increased cost of living in Australia mean more and more customers need ...

A few years back, I had a conversation with the CIO of an insurance company in Hong Kong. This was ...

Discussions around enterprise blockchain often lead to cryptocurrency, NFT and more recently metaverse. But what about in the real world ...

Michael Araneta * Editor's note: This article is co-produced by Sukhpreet Kaur Michael Araneta, AVP, IDC Financial Insights Asia/Pacific commented ...

The IEEE defines a robot as an autonomous machine capable of sensing its environment, carrying out computations to make decisions, ...

A Forrester Consulting study found three in four manufacturers in Asia-Pacific prioritised innovation and automation for greater operational efficiency and ...

A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...

Years back, my manager said he supports “remote work” for those that ask for it provided they “report in their ...

Australians have moderate trust in the institution of government, with more people trusting state and local governments than the federal ...

In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations. ...

* Editor's note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider ...

According to IDC’s Security and Trust Study 2022 69% of CEOs in Asia-Pacific (excluding Japan) are now engaged in cybersecurity ...

I never thought I’d hear a CEO talk about “technological determinism” on the main stage, but Tim Cook uttered those ...

The market for robotic process automation (RPA) is forecast to grow to US$22 billion in 2025 building on the growth ...

Applications are what connect customers to a business. Over time these applications grow in complexity as businesses updates to meet ...

Gartner defines application management provision of application services, processes and methodologies for maintaining, enhancing and managing custom applications, packaged software ...

The global transformation of banking and payments has only accelerated over the past few years, and between web trends and ...

Imperva claims that new data shows organisations are failing to address the issue of insider threats during a time when ...

As more companies adopt multi-cloud strategies and hybrid work remains the norm, IT leaders continue to be challenged by the ...

A Forrester study reveals that retail, manufacturing and consumers goods companies are facing fundamental challenges in managing their profit margins, ...

In the decade ahead, the focus of payments innovation will shift from consumers to businesses. Payments will be an operating ...

The Storage Networking Industry Association defines data privacy as an area of data protection that concerns the proper handling of ...

In early February 2021, a Korean company was approached by what appeared to be one of their trading partners requesting ...

Banks and lenders in Asia-Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling ...

In 2016, Microsoft pulled the plug on Tay (short for Thinking About You) a chatbot designed to mimic the language ...

Chatbots are software that simulates conversation through voice or text or both. Since the first chatbot ELIZA, developed in the ...

After two years, it only took a global pandemic, turbulence, and uncertainty, for firms in Asia-Pacific to proactively address changing ...

Forrester’s CX Index benchmarks the CX quality of brands and is based on a survey of more than 5,000 Australian ...

COP26 is the 2021 United Nations climate change conference. It has four mandates: Secure global net-zero by mid-century and keep ...

Forrester says that in 2022, just 40% of Asia-Pacific (APAC) firms surveyed would consider pivoting to anywhere-work versus 70% globally. ...

According to Forrester’s 2021 Malaysia Customer Experience Index (CX Index), banks in Malaysia provide average customer experience with little differentiation ...

Commissioned by CINNOX, the Forrester Opportunity Snapshot report Infuse Digital Experiences with the Right Dose of Human Touch revealed that ...

According to Forrester’s 2021 Singapore Customer Experience Index (CX Index), the quality of customer experience improved significantly in the automotive/home ...

Instead of offering a competitive advantage, data has become a burden to businesses due to an array of barriers in ...

From a CIO’s perspective, process automation including RPA has enabled the organisation to remain competitive by helping reduce cost, improve ...

With the COVID-19 pandemic, there was a big shift in customer behaviour in terms of the fear of missing out, ...

Trusted organizations build unbreakable bonds with customers, attract the best talent, and have greater growth potential

Trusted organizations build unbreakable bonds with customers, attract the best talent, and have greater growth potential

Vaccine passports in the workplace raise new privacy, ethical, legal, and compliance challenges that will define pandemic management plans

As enterprises push the cloud envelope, they must not loose sight of the security angle regardless of whether they develop ...

Forrester claims these advances are already entering commercial products, and forward-looking enterprises need to start preparing if they want to ...

This Q3 2021 will see Amazon founder Jeff Bezos transition to the Executive Chair of the Amazon Board as Andy ...

Sophisticated marketers know that the true value lies in being able to predict what is likely to happen and then ...

The Forrester survey noted that the top objectives of data and analytics programs are increasing efficiency, growing revenue, and improving ...

With vendors infusing AI into existing software products, the overall market size will grow to $37 billion by 2025, down ...

If 2020 has taught us anything, it’s that change is inevitable and that customer insights leaders must constantly look to ...

AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer ...

The success of organisations will depend on how quickly and how well they harness technology to enable their workforce in ...

Most companies will employ what Forrester calls an “anywhere-plus-office hybrid” model in which more people will work outside the office ...

Forrester predicts that the next decade will require CIOs to both respond to digital acceleration and proactively manage uncertainty.

Forrester says digitally advanced firms will have a sustained advantage over their competitors, and predicts accelerated investments in technology to ...

90% of retail, consumer goods companies plan to modify their supply chain networks in response to fallout from COVID-19.

Forrester says firms that make big bets on new business models, new ways of working, and new talent will be ...

Pierluigi Cau, director of Solutions Engineering APAC at GitHub, offers his take on the security as part of the development ...

To improve customer service contact centre professionals should lead the charge toward governance models that tame behaviours leading to bad ...

Leonard Tan, Singapore country manager for OutSystems shares his view on low-code development platforms, the challenges, opportunities and approaches organisations ...

Those vendors that believe that their broad and deep banking functionality will ensure their DBPP a place on a shortlist ...

In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are ...

Changing customer expectations, an erosion of consumer trust, and regulatory influence will drive banking to be invisible, connected, insights-driven, and ...

Adaptiveness is key to customer obsession and will allow organizations to anticipate and react to rapid unexpected changes in technology ...

Achim Granzen describes “ADA — Advancing DBS with AI,” and how it was conceptualized to provide data ingestion, data security, ...

Changes in customers’ expectations, digital experiences, work, technology, and business resiliency will alter business permanently

Forrester: Assess readiness across employee experience, human capital management technology, robotics quotient, and human-centric leadership to build an adaptive workforce

In this PodChats for FutureCIO: Digitization vs Digital Transformation, we cover questions that should be discussed, debated and argued during ...

Cyberattacks are a 24x7 concern for every business – large and small, every consumer – young and old. No industry ...

We are in the middle of what is arguably one of the biggest disruptions in human history – COVID-19. Its ...

Coronavirus will cost retailers US$2.1 trillion in 2020 alone with offline non-grocery contracting 20% while eCommerce sales to stay flat ...

Conversational AI is the process of enabling machines to have a conversation with the customers, with the end customers and ...

As countries enter phase 3 of the pandemic, pandemic management protocols will have to be constructed and maintained to ensure ...

Where GRC platforms can help is by providing AI, machine learning, predictive analysis, and real-time monitoring to find, connect, and ...

Business leaders are asking IT to accelerate business transformation using cloud. But how to do this when the COVID-19 lockdown ...

Most business continuity practices are designed around disruption due to infrastructure failure because of calamities like fire and typhoons - ...

5G is almost here. I say ‘almost’ because we have yet to see broad deployment by major mobile operators across ...

According to the European Centre for Disease Prevention and Control 378,041 cases of COVID-19 have been reported since 31 December ...

SCB launched nexus – “a market-first platform to connect community builders such as start-ups, investors and accelerators to the Bank”.

Interest in AI adoption is growing but the bottleneck is around generating creative content. 

The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...

Anaplan commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) ...

A ZK Research survey of 200 respondents from the US and UK, as well as Forrester Consulting survey data of ...

While interest in EX is high and organizations have embarked on EX programs to do right by employees, many have ...

As data moves between cloud, on-premise data centres, edge computing servers and consumer mobile devices, how does an enterprise design ...

Digital-only banks and insurers will gain ground on traditional players in Asia Pacific in the next two years.

To build an adaptive enterprise, you have to build an adaptive workforce

How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they ...

Research firm Forrester predicts Asia Pacific’s (APAC) online retail sales to almost double in the next five years, growing from ...