Rewriting the rules of IT service management
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...
AI and automation won’t remove the need for Service Management, as users will still require these services to be provided. ...
This IBM paper, Cognitive IT Service Management, explores ways cognitive service management solutions can help proactively unlock timely, and developers ...
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