Contact centres can up the CX game with CPaaS says Frost
AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, claims Frost & Sullivan
AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, claims Frost & Sullivan
COVID-19 may have one silver lining: it is inducing companies and employees to go paperless and contribute to more sustainable ...
Kaspersky experts share tips to help employers and businesses stay on top of any potential IT security issues and remain ...
More projects to reimagine how work gets done. They will include new collaborative technology, but not be simple technology rollouts.
Not sure what Kool-Aid they are drinking from but according to an Everest Group survey of Global 1000 executives, 70% ...
As businesses plan towards recovery, every department in an organization has a role to play in leveraging technology to “flatten ...
As offices begin to power up their office infrastructure there is a need for IT and security teams to conduct ...
Circuit breaker forced Singapore SMEs top adopt new tech, but challenges remain in deploying remotely, priority now on staying afloat
While it is still early days before we can predict a post-coronavirus Asia, the global pandemic has proven to be ...
Service organizations must adapt leadership approaches, performance management and incentive programs to keep workforce engaged
FSIs that do not implement best practices may find themselves specially targeted by cyber threat actors looking to exploit weak ...
Gartner HR survey reveals 41% of employees likely to work remotely at least some of the time post coronavirus pandemic
Demand is shifting from physical stores to online channels as consumers seek to avoid public places due to fear of ...
WFH move triggers network congestion as stay home networks compete for bandwidth with their family’s entertainment needs over the same ...
While companies in Asia have not yet come out on the other side of this COVID-19 crisis, they’re further along ...
According to the European Centre for Disease Prevention and Control 378,041 cases of COVID-19 have been reported since 31 December ...
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Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl