Tata Consultancy Services (TCS) renews its major, multi-year strategic partnership with Marks & Spencer (M&S) to help it transform into an omnichannel, data-driven retailer.
“M&S is a highly cherished and iconic British brand that has always been at the forefront of retail innovation. We are proud of our long-standing partnership and delighted to be chosen to support its enterprise transformation,” Krishnan Ramanujam, president – Consumer Business Group, Tata Consultancy Services.
Digital transformation
By utilising AI in its transformation approach, TCS will support M&S with extensive domain expertise and a large pool of AI talent. The approach will help the retailer become future-ready by providing a solid foundation for long-term growth and enhancing the customer experience.
Sacha Berendji, operations director, Marks and Spencer, said, “Technology transformation is a key strategic priority for M&S as we invest for growth. Having the right suite of partners, with access to the latest developments in AI and digital expertise, is imperative. I am pleased that we are extending our partnership with TCS, who will work alongside our in-house team as we accelerate our digital transformation.”
“Our strong contextual knowledge of M&S’s business helped lead the digital wave for M&S. As M&S now accelerates its technology transformation, we look forward to bringing our enterprise-scale AI capabilities, deep retail expertise, and engineering leadership to create sustained value, business agility, and a future-ready retail enterprise,”Ramanujam added.
