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Home Technology Security

Top government technology trends for 2024

FutureCIO Editors by FutureCIO Editors
April 24, 2024
Photo by Geraldine Tay: https://www.pexels.com/photo/concrete-buildings-1619660/

Photo by Geraldine Tay: https://www.pexels.com/photo/concrete-buildings-1619660/

Government CIOs should consider Gartner Inc.’s government technology trends for 2024 to enhance and improve citizen services.

“Escalating global turmoil, continual cyber threats, and the adoption of AI are putting increasing pressure on governments to meet citizen demands faster and more creatively than ever before,” said Todd Kimbriel, VP analyst at Gartner. 

Adaptive security

Todd Kimbriel

Government CIOs can take advantage of new AI-powered adaptations and requirements for cybersecurity. By 2028, Gartner predicts the rise of multi-agent AI in threat detection and incident response from 5% to 70% of AI implementations. 

Digital identity ecosystems

By 2026, Gartner predicts at least 500 million smartphone users will regularly make verifiable claims using a digital identity wallet. Digital identity systems will continue to expand into user authentication, unique citizen or organisation identifiers, and credential verification. 

AI for decision intelligence

By 2026, Gartner predicts more than 70% of government agencies will use AI to aid decision-making. Government services will significantly improve through machine learning, analytics, and generative AI in the next two years.

Digital Platform Agility

Government organisations are increasingly adopting platform-based solutions, such as industry cloud and low-code application platforms that can provide efficiency in time and cost. 

Programmatic data management

Gartner projects more than 60% of government organisations to increasingly prioritise business process automation investment by 2026, compared to  35% in 2022. Government leaders clamor to utilise systematic and scalable programmatic data management powered by automation and AI. 

Related:  Marketing budgets climb in 2022
Tags: Artificial IntelligenceCustomer experiencecybersecuritydigital transformationGartnergovernment services
FutureCIO Editors

FutureCIO Editors

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

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