Employee experience (EX) and workforce agility drive advances in workforce management software, according to “The 2024 Ventana Research Buyers Guides for Workforce Management” by Ventana Research.
“Workforce management software providers are paying attention to what is impacting workers and those that manage them,” said Matthew Brown, director of Human Capital Management Research at ISG’s Ventana Research. “They are developing and delivering capabilities that build trust and confidence in technology and its ability to seamlessly integrate into daily processes and behaviors in a way that feels additive more than ever before.”
Workforce management software
“For business leaders, workforce management is a dynamic puzzle that involves understanding not just who is available but who works best together, how to manage staffing levels, and how to leverage diverse talents, including those of gig workers. It’s about seeing both the big picture and the fine details,” Brown said.
Workforce management software provides forecasting, scheduling, attendance management, and time and activity tracking to meet customer needs and business demands, often with the help of AI and ML capabilities, the study revealed.
Further, the report noted that most workforce management software employs mobile-first product strategies. Advanced mobile capabilities empower workers to access learning opportunities integrated with typical workflows to help them upskill and be eligible for roles or shifts.
