According to Forrester’s 2021 Malaysia Customer Experience Index (CX Index), banks in Malaysia provide average customer experience with little differentiation
Despite Covid-19 restrictions easing somewhat in parts of Southeast Asia, the pace of growth for social commerce shows few signs
Bain & Company expects 5G to enter the mainstream, gaining popularity through accelerated deployment by telcos, affordable handsets and other
Communication Service Providers (CSPs) seek to automate and transform their network and telco cloud infrastructure to capture new growth. This
Global mining executives rank environment, social and governance (ESG), decarbonization and license to operate (LTO) as the top three risks/opportunities
An accelerated pace of digitalization in the financial sector across the Asia-Pacific (APAC) region due to the COVID-19 pandemic is
The media and entertainment (M&E) industry continue to undergo a transformative process, adapting to changes in consumer behaviour and preferences,
As the world pivots and adjusts to a pandemic environment, the disruption that has impacted business has driven many organisations
At its recent investor presentation, Domino’s Pizza Enterprise outlined plans to use data-driven analysis to prioritise new store development. It
Visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have a high impact
Across all levels of government, millions of vital decisions are made every day. Decisions like how to protect the environment,
Partnering with SAS, Bangkok Bank implements global anti-money laundering-compliant operations. The Global Image simplified Bangkok Bank’s global deployment and use
