
APAC lead the world in the use of AI to improve CX
TCS survey sees large APAC remain focused on digital transformation amid COVID-19, and overtaking rivals in North America and Europe

TCS survey sees large APAC remain focused on digital transformation amid COVID-19, and overtaking rivals in North America and Europe

Gopalakrishnan Kolathu, business development executive, IBM Services, shares his views on AIOps and how organisations can benefit advances in AIOps.

When customer data is being used to build data models, having customer-centricity in mind will ensure that their interests and

IDC says the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic.

PCCW Solutions announced the opening of a delivery centre in Kuala Lumpur and the acquisition of a data centre in

EY says geopolitical disruption, changing imperatives in privacy and articulating the 5G vision also among top risks. Network resilience is

A cloud-based approach for security testing not only ensures that applications are developed faster but also help to increase visibility

A Finalcad study revealed that 97% of construction firms find it challenging to work collaboratively with leaders saying the sector

Move by 47% of APAC firms to cut back on security spend while expanding remote worker population contravenes common sense

FutureCIO spoke to Vikram Subrahmanyam, Asia-Pacific chief information officer and head of operations & technology for Citi, on the everyday

Gartner survey reveals only 12% of CISOs are considered “highly effective” in all four categories of the Gartner CISO Effectiveness

Contextual banking – the next level of customer relationship – is realized through developing a deeper relationship with each customer