Indosat Ooredoo Hutchison (Indosat) and Google Cloud announced the transformation of Indosat from telco to AI Native TechCo, combining Indosat's vast network, operational, and customer datasets with Google Cloud's unified AI stack. The partnership also aims to deliver enterprise-grade AI and generative AI (gen AI) solutions for businesses across Indonesia.
"Our collaboration with Google Cloud is not just a pivotal milestone for Indosat but also a significant stride in our mission to transform into an AI Native TechCo. Together, we will harness the full potential of cloud and AI to drive innovation, create new opportunities, and propel Indonesia's digital economy forward," Vikram Sinha, president director, and chief executive officer at Indosat Ooredoo Hutchison said.
Long-term strategic alliance
"These initiatives will not only demonstrate the transformative power of AI in telecommunications but also serve as a blueprint for other sectors seeking to harness this technology to drive growth and nationwide impact," Karan Bajwa, vice president of Asia Pacific, Google Cloud, said.
Indosat and Google Cloud's long-term strategic alliance aims to modernise customer service through Google Cloud's Contact Center AI solutions, which enable call center staff to use advanced AI tools to enhance their productivity and effectiveness.
It also offers content generation and hyper personalisation with Creative AI agents equipped with multimodal and multilingual capabilities to promote relevant offerings based on a customer's profile and specific needs.
Further, the partnership will offer geospatial analytics and predictive modeling, augmented network and IT operations, and back-office transformation.
Indosat and Google Cloud will also look into providing micro, small, and medium enterprises (MSME), startups, enterprises, and public sector organisations with access to these solutions, alongside Google Cloud's AI-optimised infrastructure, unified data platform, and unified AI development platform.
