Thu, 25 Jun 2026

Sales and Marketing

Customer communications failures drive loyalty loss and growing AI skepticism, study finds

By FutureCIO Editors June 19, 2026

Photo from https://www.facebook.com/photo/?fbid=720185763237743&set=a.191627626093562

Oracle to improve operational efficiency and patient services of IHH Healthcare

FutureCIO Editors April 23, 2024

Podchats for FutureCIO: How inclusion deepens customer experience

Allan Tan April 16, 2024

Left to Right: Khun Chompunuth Weerawatgumpa, Group Director of Corporate Shared Service and People System, Minor International, Mrs. Aurakanda Attavipach, Chief People Officer, Minor International, Mr. Dillip Rajakarier, Group Chief Executive Officer of Minor International / Chief Executive Officer of Minor Hotels, Mr. Fabio Tiviti, Chief Operating Officer, APAC and Japan, Workday, Ms. Pannie Sia, General

Minor International elevates employee experience with Workday

FutureCIO Editors March 11, 2024

Image from Korean Air https://www.koreanair.com/content/dam/koreanair/ko/footer/about-us/who-we-are/overview/welcome-message/ft-introduction-img-01-m.png

Accelya to power Korean Air’s retail modernisation

FutureCIO Editors February 23, 2024

Photo shows (from left): Wilson Go, Kyndryl Philippines Managing Director; Andrew Lim, Kyndryl ASEAN Managing Director; TG Limcaoco, BPI President and CEO; Elly Keinan, Kyndryl Global Group President; and Mariels Winhoffer, Kyndryl Global Business Development Leader.

Kyndryl and BPI marks a decade of partnership

FutureCIO Editors January 9, 2024

Image by Oleksandr Pidvalnyi from Pixabay

Jobstreet transforms employment platform

FutureCIO Editors December 15, 2023

Holiday havoc: Surge in cyber threats threatens festive season joy

Reuben Koh December 4, 2023

Photo from Lalamove, https://www.lalamove.com/en-ph/blog/lalamove-additional-stop-multi-stop-delivery

Lalamove partners with Freshworks to improve sales efficiency

FutureCIO Editors December 1, 2023

Image by G.C. from Pixabay

Singapore Airlines enhances customer experience with Tata Communications

FutureCIO Editors November 13, 2023

Image by Tumisu from Pixabay

Zendesk launches generative AI offerings for CX

FutureCIO Editors October 24, 2023

Photo from Corporate Dell Technologies

Dell brings its four-pronged AI strategy to APJ

FutureCIO Editors October 23, 2023

Image by Pexels from Pixabay

Malaysian banks continue to improve CX quality

Tom Mouhsian October 9, 2023

SFA and GenAI to reshape the process automation

FutureCIO Editors October 9, 2023

Photo by Andrea Piacquadio: https://www.pexels.com/photo/crop-businessman-giving-contract-to-woman-to-sign-3760067/

Forrester’s 2023 Singapore CX Index shows scores flat to down

Tom Mouhsian September 26, 2023

PodChats for FutureCIO: Improving CRM’s value in customer engagement

Allan Tan September 22, 2023

Sales and Marketing

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