Thu, 25 Jun 2026

Sales and Marketing

Customer communications failures drive loyalty loss and growing AI skepticism, study finds

By FutureCIO Editors June 19, 2026

Photo by Nick Pampoukidis on Unsplash

Overall CX quality declines among multichannel banks

FutureCIO Editors September 20, 2023

Photo by Nik on Unsplash

EmotionsAI, the first AI to detect users’ emotional needs, launched

Melinda Baylon September 18, 2023

Technologies transforming customer service by 2028

FutureCIO Editors September 13, 2023

Photo by Kevin Ku: https://www.pexels.com/photo/data-codes-through-eyeglasses-577585/

Customer expectations rise as technology advances

FutureCIO Editors September 11, 2023

Mismanaged rights request can erode trust, warns Gartner

FutureCIO Editors September 4, 2023

PodChats for FutureCIO: Excelling in customer experience measurement

Allan Tan September 1, 2023

Photo by Fox: https://www.pexels.com/photo/person-using-laptop-1595390/

Digi-TAC-approved CRM solution for businesses eyed

Melinda Baylon August 22, 2023

Action items for APAC planning for 2024

Dane Anderson August 10, 2023

Accelerate and scale initiatives through digital business platforms

FutureCIO Editors August 4, 2023

Fujitsu trials customer service AI at Japan’s supermarket chain

Gigi Onag August 3, 2023

Seamless transition between channels is key to CX outcomes

FutureCIO Editors July 14, 2023

MarTech-AdTech disconnect results in digital waste practices

FutureCIO Editors July 13, 2023

Forrester: state of consumer trust during a volatile year

FutureCIO Editors July 12, 2023

IDC study reveals how Gen AI is being applied in customer experience

FutureCIO Editors July 11, 2023

Sales and Marketing

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