Salesforce has unveiled the latest version of its digital labour platform Agentforce. Agentforce 2dx moves AI beyond reactive, user-initiated chat interfaces, enabling autonomous AI agents to operate in the background, proactively executing tasks and optimising workflows without constant human oversight.
"By extending digital labour beyond CRM, we're making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce's digital labour platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labour market," said Adam Evans, EVP and GM of Salesforce's AI Platform.
Agentforce 2dx
With a new set of low-code and pro-code tools, developers can confidently configure, test, and deploy AI agents faster, with AI-powered assistance for debugging and real-time performance monitoring. Users can also maximise advanced analytics to help teams monitor, debug, and optimise agent performance with real-time data and guidance.
Salesforce now offers the Agentforce Developer Edition, a free environment where developers can prototype AI agents, explore Data Cloud’s capabilities, and integrate agents into real-world workflows.
AgentExchange
Additionally, Salesforce announced AgentExchange, a built-in, trusted marketplace for Agentforce, where businesses can access pre-vetted, ready-to-use partner-built actions and AI agents to accelerate deployment and reduce development time.
Agentforce 2dx, along with the new developer tools and AgentExchange, launches alongside the Agentblazer community, an inclusive hub for Salesforce admins, developers, CTOs, and CIOs to collaborate, share best practices, and enhance AI expertise.
