Zendesk, Inc. announced its customer experience (CX) generative AI advancements improving enterprises’ customer satisfaction, reducing costs, and increasing customer loyalty. New GenAI offerings “In
John Roese, global chief technology officer of Dell Technologies shared the four pillars of Dell’s AI Strategy – AI-In, AI-On,
Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality
Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking
There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
AB Tasty launches EmotionsAI, a new technology that revolutionizes brands’ abilities to personalize the customer experience through their emotional needs. Alix de Sagazan,
Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State
History suggests that the ideals of customer experience can be traced to the development of market research as a method
The new AI model generates AI avatars and customise promotional content on digital signage based on customers’ in-store behaviour data.
IDC’s FERS 2023 Survey Wave 2 APJ results show 70% of Asia/Pacific C-suite executives are either exploring generative AI use
According to Forrester, a customer experience (CX) leader, is in-charged of aligning the organisation around customer value. From the C-suite
New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need
