It’s time to be more strategic about AI in customer service
Vasupradha Srinivasan
July 2, 2024
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
Salesforce‘s State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this
Synology launches its new support AI that integrates artificial intelligence (AI) into its entire customer service process to enhance its
Infobip launched AI Hub, an overhaul of its platform that integrates advanced analytics, AI, and generative AI features with its core Software-as-a-Service (SaaS) portfolio. It
Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
* Editor’s note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider
Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because
Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this
Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to