Improving your customer service strategy in 2022
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...
* Editor's note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider ...
Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they ...
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially ...
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because ...
Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...
Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to ...
Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned ...
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Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl