Study finds AI is transforming customer service in Singapore
FutureCIO Editors
January 14, 2026
Salesforce’s 7th State of Service report has revealed how AI is reshaping how service teams spend their time, grow their
Salesforce’s 7th State of Service report has revealed how AI is reshaping how service teams spend their time, grow their
It aims to deliver intelligent, automated, and hyper-personalised customer experiences across more than 190 countries and territories.
The study has revealed that 53% say it is very or extremely important to be able to switch between channels
To equip its sales teams with instant access to critical, specific, and relevant customer data, Globe Business has also piloted
With Agentforce in Service Cloud, Maxicare can now offer a more personalised and streamlined customer service experience.
Their purchase share is also declining in Singapore, from 43% in 2024 to a projected 38% by 2026.
OpenPhone has launched Sona, the always-on AI agent aimed at helping business owners serve customers better.
It aims to provide accurate and instant responses to customer queries.
44% of telco users across ASEAN who feel neutral to dissatisfied with their current service provider say they would switch
SK Telecom’s Telco LMM claims to process text and telecommunications-related images.
RLC Residences, Robinsons Land’s residential division, has partnered with Salesforce to enhance customer experience.
Lion Parcel, an Indonesian logistics service provider, has forged a partnership with Salesforce to optimise customer service through generative AI