Tag: customer service

Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who ...

A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...

* Editor's note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider ...

Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they ...

The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially ...

By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because ...

Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...

Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to ...

Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned ...