
Contact routing and analytics to lead APAC contact centre trends for 2021
Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to

Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to

The new MAS guidelines call for the implementation of a robust process for the timely analysis and sharing of cyber

Gartner says believe that non-traditional competitors are better fit to navigate the disruptions and long-term new realities that the COVID-19

Wall Street English is embedding the Vonage Video API into its learning platform to enable students to learn online the

A global Visa study suggests contactless payments will continue after the pandemic is gone, and SMEs investing in payment technology

The Bukalapak-StanChart partnership will enable Bukalapak to offer financial products without going through the regulatory and compliance hurdles of a

20% global e-commerce growth fast tracks supply chain tech adoption from 5-year plans into 2021 action. It also got a

The rise of renewable energy and electric vehicle adoption will cause more changes than the oil and gas sector has

FRC estimates a market potential of HK$152 billion. However, challenges remain. Among those surveyed, 84% had heard of virtual banks,

RPA enables organizations to streamline processes, reduce errors and delays, and free their people for higher-value work, creating a compelling

Thailand fixed communications services market revenue to decline at 3.2% CAGR over 2020-2025, forecasts GlobalData, from $3bn in 2020 to

ABI Research forecasts manufacturers will spend US$5.8 billion on PLM software by 2026 as part of digital ambitions with automotive