Asia-Pacific businesses are set to outstrip other global regions in customer experience investment in 2022 in response to a pandemic-induced
Standardized customer engagement in today’s buying environment will only get sellers so far, even with the best methodology. Gartner suggests
Gartner says the increased pace of change in customer preferences and expectations will force chief supply chain officers (CSCOs) to
In the 29 January 2007, Esquire interview, Andy Grove, at the time, 63 and chairman of Intel, said “Privacy is
Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service
The annual Zendesk Customer Experience (CX) Trends Report highlighted the potential for businesses to drive business success with a focus
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially
Banks and lenders in Asia-Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling
A Gartner survey of 1,752 consumers during October 2021 identified the top consumer and cultural trends for marketers in 2022.
A new study from Juniper Research has found that the global market value of the subscription economy will grow to
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to
Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are
