The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to
Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are
Tuong H. Nguyen, senior principal analyst and a member of Gartner’s emerging technologies and trends team, has identified smart spaces
Chatbots are software that simulates conversation through voice or text or both. Since the first chatbot ELIZA, developed in the
As we come to the end of 2021, yet another wave of COVID-19 is sweeping the globe. While the Omicron
Amazon.com CTO Werner Vogels opined that the world is entering where data is abundant, access to it is almost instantaneous,
Organizations in Asia/Pacific – private sector, government, and educational institutions – have reached a digital transformation tipping point and are
By 2026, B2B sales organizations that unify commercial strategies and leverage multithreaded commercial strategies will realize revenue growth that outperforms
By 2025, 75% of B2B sales organizations will augment traditional sales playbooks with artificial intelligence (AI) guided selling solutions. Despite
The insights in this Boomi report, The State of Modernization, Transformation, and Innovation in the Digital Age, are based on
Although higher than pre-pandemic levels, the levelling of online activity since Wave 2 of Experian’s Global Insights Report (mid-September 2020)
The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain
