Technology will be the cornerstone of brands that try to re-establish relationships with customers and consumers in a new version
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because
Gartner defines data governance as the specification of decision rights and an accountability framework to ensure the appropriate behaviour in
There is a global trend towards a reduction in physical bank branches as banks look for ways to lower operating
“As retailers adapt to changing consumer behaviours and strive for transformational growth, it is critical for them to consider how
After two years, it only took a global pandemic, turbulence, and uncertainty, for firms in Asia-Pacific to proactively address changing
Sixty-four per cent of customer service and support (CS&S) leaders report “grow the business” is their most critical priority in
It is said that modern insurance can trace its roots at the Greater Fire of London in 1666, and the
Forrester’s CX Index benchmarks the CX quality of brands and is based on a survey of more than 5,000 Australian
“COVID-19 has fundamentally changed how businesses operate and how consumers interact with those organisations,” said Joy Corso, chief marketing officer
The geographic fragmentation of the Philippines with its 7,100 islands has been a decades-old, insurmountable challenge for banks in the
Continuing concerns about COVID-19 contagion may not be enough to stifle commerce and the itch to travel. The McKinsey–World Travel
