According to Forrester’s 2021 Singapore Customer Experience Index (CX Index), the quality of customer experience improved significantly in the automotive/home
The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers
Most air travellers have grown accustomed to a custom inflight entertainment system that aims to glue the traveller to his
Gartner says CSCOs need a “PRISM” framework to shift the supply chain culture towards customer-centricity
With a rapidly growing user base and a surge in the use of its services in recent years, HealthHub needed
Chief Marketing Officers (CMOs) are transitioning from a focus on customer retention last year to now looking to new customer
Banks know full well that customers want a seamless banking experience. More importantly, they don’t want to be kept waiting
Frost & Sullivan’s recent analysis reveals that the mobile services market in Asia-Pacific (APAC) is witnessing increased mobile applications consumption.
From a CIO’s perspective, process automation including RPA has enabled the organisation to remain competitive by helping reduce cost, improve
Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics
For CIOs/CTOs/customer experience leads at banks in Asia-Pacific, the stakes have never been higher – one step wrong in the
OpenText survey highlights the critical role digital experience plays for customers post-pandemic, with almost three quarters (72%) saying the pandemic
