According to the IDC Future Enterprise Resiliency and Spending (FERS) survey improving the customer experience (CX) directly impacts the organization’s
To cope with restrictions due to the Covid-19 pandemic, companies accelerated the digitalization of their customer experience journey. With an
According to Forrester’s 2021 Malaysia Customer Experience Index (CX Index), banks in Malaysia provide average customer experience with little differentiation
Despite Covid-19 restrictions easing somewhat in parts of Southeast Asia, the pace of growth for social commerce shows few signs
As businesses shift to a hybrid-first environment, where seamless collaboration between dispersed teams is a top priority, one of the
As the world pivots and adjusts to a pandemic environment, the disruption that has impacted business has driven many organisations
At its recent investor presentation, Domino’s Pizza Enterprise outlined plans to use data-driven analysis to prioritise new store development. It
Commissioned by CINNOX, the Forrester Opportunity Snapshot report Infuse Digital Experiences with the Right Dose of Human Touch revealed that
Organizations are more frequently embedding trust metrics into their request for proposals (RFPs) to ensure that potential vendors can also
ABI Research predicts that spending in Artificial Intelligence (AI) and machine learning (ML) in the media and entertainment (M&E) to
According to Forrester’s 2021 Singapore Customer Experience Index (CX Index), the quality of customer experience improved significantly in the automotive/home
The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers
