Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends
Corporates are increasingly relying upon their bankers to help them with their working capital contingencies while supporting them in seizing
Frost says user interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated
Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022
Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels
Juniper Research says users of mobile video calling reached 1.8 billion in 2020, growing by 600 million globally
Pandemic lockdowns boost consumer robotics market to US$10 billion in 2020 revenues, consumers shifting focus and spending from outside to
IDC’s financial services predictions is a hodgepodge that may well describe the disparate interests and priorities that is reflective of
FPT Telecom in Vietnam has deployed solutions from Ciena to build a more resilient network and manage rising residential broadband
Talent gap emerges as primary obstacle to AI adoption; making AI accessible to all is imperative to digital transformation efforts.
Juniper Research warns that biometrics may be an established part of the ecosystem, payments and eCommerce apps have not kept
COVID-19 is helping accelerate digital banking adoption and forcing banks to update their digital strategy. Bain says customer defection is
