Forget mobile apps, go for messaging
FutureCIO Editors
January 18, 2021
Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned
Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned
Gartner research outlines four growth pillars csos must prioritize to optimize a customer-centric buying experience
Sophisticated marketers know that the true value lies in being able to predict what is likely to happen and then
Financial institutions must create a data strategy that is supportive of this customer-centric paradigm they wish to become.
Mobile telecom networks and service provider businesses have proved resilient in 2020 despite the increased reliance placed upon them. Can
What makes Zalora and its partners successful is not just the availability of customer insight but having access to real-time
The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024.
Hongkongers are broadly familiar with online insurance and that virtual insurance offered a more competitive product choice at a competitive
How do you achieve financial inclusion in rural Asia? RCBC’s Lito Villanueva shares the innovative strategies that the bank took
Amplitude report exposes how businesses are struggling to adapt to digital acceleration, those that do are rewarded with growth
Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx
Analysys Mason predict growth for the telecoms sector chasing opportunities in entertainment in the consumer space and continuing cloud interest