TCS survey sees large APAC remain focused on digital transformation amid COVID-19, and overtaking rivals in North America and Europe
IDC says the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic.
In the consumer products sector, the companies that will win are the ones who recognized what has changed for good
IDC says failure to better manage data will lead to a reduction in competitive advantage that could ultimately lead to
TOT ups customer engagement by embedding machine learning and conversational AI capabilities into its existing processes, savings allowed it to
FutureCIO spoke to Vikram Subrahmanyam, Asia-Pacific chief information officer and head of operations & technology for Citi, on the everyday
Contextual banking – the next level of customer relationship – is realized through developing a deeper relationship with each customer
how advances around conversational analytics may finally help stop the frustrations caused when two parties in a conversational are talking
Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals
Limelight Network’s EdgeFunctions provides a customisable environment at the network edge for streamlining content workflows, performing time-sensitive decisions, and customizing
The trend for cloud-based ERP will intensify with increased adoption across all organizations. Traditional ERP vendors had all moved their
The Indonesian bank is using data-driven insights to help customers, employees, and stakeholders adapt to the changes resulting from the
