TOT ups customer engagement by embedding machine learning and conversational AI capabilities into its existing processes, savings allowed it to
FutureCIO spoke to Vikram Subrahmanyam, Asia-Pacific chief information officer and head of operations & technology for Citi, on the everyday
Contextual banking – the next level of customer relationship – is realized through developing a deeper relationship with each customer
how advances around conversational analytics may finally help stop the frustrations caused when two parties in a conversational are talking
Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals
Limelight Network’s EdgeFunctions provides a customisable environment at the network edge for streamlining content workflows, performing time-sensitive decisions, and customizing
The trend for cloud-based ERP will intensify with increased adoption across all organizations. Traditional ERP vendors had all moved their
The Indonesian bank is using data-driven insights to help customers, employees, and stakeholders adapt to the changes resulting from the
In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are
Implementing a Software OEM strategy can result in an increase in sales of existing products and services by increasing their
Changing customer expectations, an erosion of consumer trust, and regulatory influence will drive banking to be invisible, connected, insights-driven, and
Huawei lands top spot in second quarter smartphone market despite largest ever market decline, says IDC although real story is
