93% of SG workers use AI for productivity, study finds

93% of Singaporean workers already using and experimenting with generative AI believe that it makes them more productive at work, according to a survey by YouGov commissioned by Salesforce. 

Productivity and promotion

The study on 1,044 Singaporean workers which aims to explore how the workforce uses generative AI, also revealed that the majority (93%) use and experiment with it for productivity while almost half (49%) believe it can help them secure a promotion. 

As key to career advancement, 55% believe that generative AI proficiency will increase their value in the workplace, and 51% believe that this generative AI is a tool to be paid more than those who are not proficient in it. 

Ethics and safety

Singaporean workers have a limited understanding of AI ethics and safety. The majority (over 90%) weren't able to identify all the actions associated with using AI ethically or safely. 

Moreover, 76% of the respondents who use and experiment with AI have presented its work as their own and 53% have done so multiple times. Nearly half of the respondents use AI tools banned by their employers at 48%.  

Policies and retention

The study reveals that workers need to be provided with a policy and training on generative AI as it helps in talent attraction, retention, and productivity. 

The majority of the respondents (63%) have not received training on using generative AI safely and 78% say their companies do not have clear policies on AI usage. Around 67% are more attracted to companies that have generative AI training and 31% of Singaporean workers consider leaving companies that do not prioritise the use of AI in their work processes.