Although enterprise satisfaction with technology service providers improved 5% overall in 2021, talent management has emerged as the biggest reason
State of the Digital Employee Experience (DEX) study measures tech-use satisfaction Innovation remains to be the driving force behind the
“Since 2010, the percentage of women executives increased across all developed regions, with the largest gains in Asia with a
Okta reports on the State of CIAM in Asia-Pacific 2022 In today’s digital-first world, the urgency for businesses to deliver
State of Personalisation Report Uncovers Consumer Behaviours In the race to personalise everything sold online and making that experience memorable,
It’s a familiar story. Enablement leaders launch new tech, offer training, and provide new content or support, only to see
A Gartner survey of 725 B2B buyers from November through December 2021 found that digital commerce has rapidly become the
The increased number of patients using digital health tools, such as telehealth and other enterprise IT solutions, is empowering consumers
Commissioned by Infobip, the Forrester Consulting study ‘Redefining Human and Automated Engagement – How APAC Consumers Have Impacted the CX
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
Seventy-one per cent of B2C customers and 86% of B2B customers expect companies to be well-informed about their personal information
Messaging app Telegram will launch a paid subscription plan for its users this month, founder Pavel Durov said on Friday.
