CCaaS market to reach US$15.6 billion by 2027
FutureCIO Editors
August 16, 2022
The research predicts that social media platforms, such as Instagram and Facebook, will become an important medium for enterprises to
The research predicts that social media platforms, such as Instagram and Facebook, will become an important medium for enterprises to
Rising inflation, a looming energy crisis, and the increased cost of living in Australia mean more and more customers need
Organisations in Australia and New Zealand (ANZ), and Singapore have upped their digital agility index scores by between 0.5 and
Conversational-style business messaging integrate maps and search functions A recent Forrester report commissioned by Google found that 54 percent of
More than three quarters, 77%, of citizens now primarily use a digital platform to access government services.
When the pandemic hit, more consumers in India started to use digital channels and platforms for daily tasks such as
Gartner predicts that by 2027, chatbots will become the primary customer service channel for roughly a quarter of organisations. “Chatbots
At a time of uncertainty and rising inflation, consumers are focused on how to extend every dollar. At some point,
A Gartner survey of North America and European marketers revealed that 60% have centralised some (23%) or all (37%) of
Interview with Don Ong, head of innovation, Advantest at a regional automation showcase Robotics may be known for fast, repetitive
As technology continues to become more critical to the business, technology customers have access to more options and information than
At its inaugural APAC conference held in Singapore, Blue Prism World on Tour 2022, Asia Pacific, SC&C Blue Prism showcased