BT and Five9 to hasten cloud contact centre adoption
Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services.
Tag: contact centre
How to up contact centre efficiency by 30%
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. ...
The need for smart and agile contact centres
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially ...
Contact centres can up the CX game with CPaaS says Frost
AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, claims Frost & Sullivan
WAH agents to accelerate cloudification of contact centre apps
Work-at-home agent model to accelerate migration from on-premise to cloud application solutions landing $7.4 billion market by 2026
Contact routing and analytics to lead APAC contact centre trends for 2021
Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to ...
Better customer service to come with better governance
To improve customer service contact centre professionals should lead the charge toward governance models that tame behaviours leading to bad ...
Conversations to improve connected customer experiences
Infobip’s Conversations is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers’
